Hi there, you might be surprised by these short stats about Customer Service! In fact, as a business owner or entrepreneur or marketer, these provide you a piece of vital information to understand to focus in your business that might help you:
Customers today have higher expectations than ever before. In this year's survey, 93% of service teams agree with that statement.
Customer service teams overwhelmingly agreed (76%) that customers are more informed, more likely to share their experiences, and had higher expectations than ever before.
Service teams think customers are even smarter (86% agree) and have higher expectations than they did last year (2019).
31% of teams think their company considers customer service as an expense, not an opportunity for growth.
The above 4th point paves a way for any business to explore more for maximizing beneficial opportunities, which should not be overlooked!
All the best....